Casey is the built-in AI assistant in the HelpOS help center. The AI Chat tab is one part of HelpOS, alongside the Articles tab, Support, and your HelpOS Inbox. Ask a question in your own words and Casey answers using KnowledgeCity's help content, so there's no need to know the exact article title.
How to open it
Open the HelpOS help center: in the Learning Portal, click the HelpOS widget in the bottom-right corner of the screen.
Select the AI Chat tab.
Type your question, for example "Where do I find my courses?", and press Enter.
Casey replies with an answer and, where helpful, points you to the right guide.
Handy features
New Chat: start a fresh conversation any time.
History: when you're signed in, revisit your earlier conversations.
Attachments: share a screenshot if it helps explain your question.
Hand off to Support: if Casey can't fully resolve it, jump straight to the Support tab to reach the team.
Good to know
Casey is an AI assistant, so answers may not always be perfect, so please double-check anything important. For account-specific issues, use the Support tab so a person can help.