The Support tab is part of the HelpOS help center, where you can reach the support team directly when you need a person and keep track of your requests in one place.
To get there, open the HelpOS help center first: in your Learning Portal, click the HelpOS widget in the bottom-right corner of the screen. The help center opens with everything in one place: the Articles tab, Casey AI chat, Support, and your HelpOS Inbox. This article covers the Support tab.
Submitting a request
- Open the HelpOS help center: click the HelpOS widget in the bottom-right corner of the screen.
- Open the Support tab.
- Describe your issue as clearly as you can: what you expected, and what actually happened.
- Optionally attach a screenshot or file to help explain.
- Send it. The team receives your request and follows up.
Tracking your requests ("My Requests")
- Open My Requests to see every request you've submitted and its current status.
- Open any request to read the team's replies and reply back to keep the conversation going.
If something goes wrong on a page
If the app runs into an error, the help center may offer to report it for you: one click sends the details to Support so you don't have to describe it yourself. You can also choose to report it later.
Tip
For quick "how do I…" questions, the Articles tab or Casey AI chat is often faster. Use Support when you need a person or want to track an issue. All of these are reached through the same HelpOS widget in the bottom-right corner of the screen.