Casey is the built-in AI assistant in the AI Chat tab of the HelpOS help center. The AI Chat tab is one part of the HelpOS help system, alongside the Articles tab, Support, and the HelpOS Inbox. Ask a question in your own words and Casey answers using KnowledgeCity's help content, so there's no need to know the exact article title.
Open the HelpOS help center
In the admin console, click the HelpOS widget in the bottom-right corner of the screen. This opens the HelpOS help center, where you'll find the AI Chat tab along with the other help tools.
How to use it
- Open the HelpOS help center: click the HelpOS widget in the bottom-right corner of the screen.
- Open the AI Chat tab.
- Type your question, for example "How do I add a new user?", and press Enter.
- Casey replies with an answer and, where helpful, points you to the right guide.
Handy features
- New Chat starts a fresh conversation any time.
- History lets you revisit your earlier conversations when you're signed in.
- Attachments let you share a screenshot if it helps explain your question.
- Hand off to Support jumps straight to the Support tab to reach the team if Casey can't fully resolve your question.
Good to know
Casey is an AI assistant, so answers may not always be perfect. Please double-check anything important. For account-specific issues, use the Support tab so a person can help.