The Support tab is part of the HelpOS help system, and it lets you reach the support team directly when you need a person, and keep track of your requests in one place.
Everything below lives inside the HelpOS help center, which you open from the admin console.
Opening the Support tab
- Open the HelpOS help center: click the HelpOS widget in the bottom-right corner of the screen.
- In the help center, select the Support tab. (The help center also includes other tabs, such as Articles, AI Chat (Casey), and My Requests, all reached through the same widget.)
Submitting a request
- Open the Support tab.
- Describe your issue as clearly as you can, what you expected, and what actually happened.
- Optionally attach a screenshot or file to help explain.
- Send it. The team receives your request and follows up.
Tracking your requests ("My Requests")
- Open My Requests to see every request you've submitted and its current status.
- Open any request to read the team's replies and reply back to keep the conversation going.
If something goes wrong on a page
If the app runs into an error, the help center may offer to report it for you, one click sends the details to Support so you don't have to describe it yourself. You can also choose to report it later.
Tip
For quick "how do I..." questions, the Articles tab or AI Chat (Casey) is often faster. Use Support when you need a person or want to track an issue. All of these are parts of the same HelpOS help center, opened from the widget in the bottom-right corner.