Summary
Two-factor authentication for KC Safety is managed by your KnowledgeCity account, not inside KC Safety. There is no multi-factor setting in the KC Safety security settings and no separate KC Safety password. This article explains where two-factor authentication is controlled, what you see when your organization requires it, and who to contact for help.
Introduction
KC Safety does not have a sign-in of its own. The login page offers a single Sign in with KnowledgeCity button, and authentication happens on the KnowledgeCity sign-in page with the same credentials you use for the rest of the KnowledgeCity platform.
Because sign-in is handled by KnowledgeCity, so is the second identity check. If your organization requires two-factor authentication, you are prompted for it during the KnowledgeCity sign-in step, using whatever method your organization has configured there. Administrators looking for a multi-factor toggle inside KC Safety will not find one — the control lives with the KnowledgeCity account.
Key Concepts
- Sign in with KnowledgeCity: the only sign-in option on the KC Safety login page. There is no email-and-password field and no KC Safety-specific password.
- Two-factor authentication (2FA): a second proof of identity in addition to your password. For KC Safety users it is requested during the KnowledgeCity sign-in step, not by KC Safety.
- KnowledgeCity User Directory: where your organization provisions accounts and roles for the safety portal. Your KC Safety role is applied automatically when you sign in.
- Corporate identity provider: some organizations connect their own SAML identity provider. Where that is in place, both sign-in and any second factor follow your company's IT policy.
Steps to Follow
Check Where Your Sign-In Is Managed
Open the KC Safety login page. If the only option is Sign in with KnowledgeCity, your sign-in — and therefore your second factor — is managed by your KnowledgeCity account. This is the standard arrangement for every KC Safety portal.
Sign In and Complete the Second Factor If Prompted
Click Sign in with KnowledgeCity. You are redirected to the KnowledgeCity sign-in page. Authenticate with your normal KnowledgeCity credentials. If your organization requires two-factor authentication, the prompt for it appears here, on the KnowledgeCity page, using the method your organization has set up. Complete it and you are returned to KC Safety.
Manage Your Two-Factor Settings
Change or reconfigure your second factor from your KnowledgeCity account settings. KC Safety has no screen for this, so nothing in the safety portal needs to change when you update it. If your organization uses its own corporate identity provider, follow your company's IT process instead.
Check What You Can Change in KC Safety
Open your avatar or name in the top-right corner of any page and select My Profile. This page covers your profile details, Notification Preferences, Theme, and My Training. Sign-in, password, and two-factor authentication are deliberately absent here — they belong to your KnowledgeCity account.
Get Help If You Cannot Complete Sign-In
If you cannot get past the second factor, contact your IT department or your organization administrator, because the method is configured on the KnowledgeCity account rather than in KC Safety. If you see a message that you do not have access after signing in successfully, your KnowledgeCity account has not yet been given access to the safety portal — ask your administrator to provision it in the KnowledgeCity User Directory.
Conclusion
Two-factor authentication protects your KC Safety access through your KnowledgeCity account rather than through a setting in the safety portal. Administrators configure it once at the KnowledgeCity account level and it applies wherever those credentials are used, including KC Safety. For anything to do with your password or your second factor, go to your KnowledgeCity account settings or your IT department.